Welcome to
OSS Transformation

OSS Transformation is an extensive knowledgebase about Operational Support Systems for telecom networks and how they are evolving to meet today’s challenges.

Navigate through and learn what OSS means, how the underlying telecom industry is changing and how OSS must adapt.

The Basics

Operational Support Systems are the back office computer systems which plan, configure and manage telecom networks.

For those new or revisiting the topic, we’ve summarised what OSS is all about and how the different aspects work together.

Find out more about The Basics »

OSS Domains

Explore the key areas of OSS and learn how each affect the way in which communication networks are evolving.

Each OSS domain supports different aspects of network operation ranging from strategic planning to individual customer service activation.

Find out more about OSS Domains »

Telecom Technologies

High speed broadband data has displaced circuit switch voice as the primary telecommunication service. Ethernet, IP and mobile broadband dominate today’s investment programs.

With new technologies being widely deployed, this will impact the way that networks are built and services are provided.

Find out more about Telecom Technologies »

Industry Trends

The communication industry landscape is evolving on a global scale. The transition from wired to wireless, voice to data and Over-The-Top service providers has led to new business models and commercial arrangements.

How can today’s service providers adapt to this New World? Read independent surveys and analysis on possible strategies, together with the implications.

Find out more about Industry Trends »

Whitepapers and Articles 10 ways to deal with mobile data capacity crunch

10 ways to deal with mobile data capacity crunch

Service providers around the world are feeling the strain as tremendous growth in mobile data traffic swamps their networks. American, European and Chinese providers have withdrawn some of their unlimited data plans because they are unprofitable.

Independent Research Time to Market - Full Survey Results

Time to Market - Full Survey Results

Three years ago, Amdocs commissioned an independent research project to carry out a detailed analysis of the challenges around time to market for products and services. We revisited this topic in early 2011 and discovered some pretty interesting findings.

Industry Trends Data Capacity Crunch

The rapid growth of mobile data traffic is well documented. New faster technologies such as 3.5G and 4G promise higher speeds and a better user experience but can’t meet projected traffic demands on their own. Individual departments within service providers can’t deal with this issue on their own – a holistic approach is required which combines several strategies implemented in a coordinated manner across the business.

Telecom technologies LTE

High speed, low latency and increased capacity are all promised by this emerging 4G mobile technology which will expand the range of services, devices and applications used wirelessly. But LTE isn’t simply an incremental step in radio interface design. Architectural changes towards a flatter, self-organising network have significant impact on how the new technology will be planned and managed.

The Basics Our Active Inventory Vision

Our vision is that the technical inventory becomes the heart of the network operation. Complete, accurate and up-to-date technical information about every equipment, circuit and logical assignment can be used by many parts of the organization, whether installing equipment onsite or dealing with customer enquiries.

OSS Domains Network Planning and Design

You can’t afford to waste any of the substantial investments made in new network equipment. Whether you’re launching new technologies, upgrading capacity or changing equipment suppliers, accurate and detailed network design is essential. Neither can you delay expansion – bottlenecks result in poor service to customers and wastage of other network assets. A fine balance is called for in order to meet rapidly growing and changing traffic demands.