You can listen to this short (10 minute) audio podcast below which discusses Amdocs’ view on the capacity crunch and highlights vital actions for service providers seeking to combat its effects. David Chambers, Solutions Marketing Director at Amdocs OSS Division, believes that the crunch is not just about how many gigabytes or terabytes of data a network is carrying or can carry. What’s important for customers is whether their service is working adequately. This is a really important point, since it’s easy for service providers to become preoccupied with the engineering aspects of the data crunch (such as building more capacity and managing network quality) and to underestimate the impact of the business and customer aspects (such as changing customer behaviour, better monetisation of capacity and QoS, and the impact of bottlenecks and poor QoS on the customers’ use of services).
Locations: Data Capacity Crunch, Data Capacity Crunch Videos
Innovation in operations is increasing at an unprecedented rate as service providers transform to meet the demands of providing new services quickly, cost effectively and at high volumes. As automation in operations increases, this podcast highlights issues and challenges in enabling network operations through corporate self service portals.
Locations: Service Fulfillment, Time to Market
In today’s economic climate, service providers need to conserve cash, slash operating costs and cut capital spending. At the same time, to beat the competition, they need to invest to maintain and improve the customer experience, which means delivering and assuring often complex products and services rapidly, consistently and cost-effectively.
Locations: TCO and OSS, Telecom Business Model Transformation
As communication service providers (CSPs) are struggling in a competitive market, OSS transformation is rapidly evolving, so business enablement and customer experience issues are now at the forefront.
Locations: OSS Transformation
The future of the communications industry is changing rapidly and in order to prepare, service providers will need to explore new business models. Arguably no operators have yet "found the grail" — the business model which will enable them to ensure a profitable future even while the threats from Internet players and other non-traditional competitors multiply. But there are no shortages of experience and best practice for operators to call upon.
Locations: Telecom Business Model Transformation