What is OSS Transformation?
Operators typically have hundreds or even thousands of existing systems, often custom-built, that each perform a specific function. When we talk about OSS transformation, we are talking about a massively scaled project to reform the vast, costly operational support systems infrastructure.
The aim is twofold:
- To create a platform that is integrated, cohesive and enterprise-wide, enabling operators to create and deliver a vast range of high-volume services without needing to introduce new systems for every new service. With ARPU in decline, operators need new sources of revenue – and a means of supporting their rapid introduction, fulfilment and assurance.
- To reform the systems estate. New services are the key to new revenues, but they cannot be sustainably introduced and run as in the past. Today’s new services are only profitable en masse. Each by itself is low-margin, and can only be profitable if delivered from a low-cost base –requiring a fundamentally different approach to operations support.
What are the challenges