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OSS Transformation

• OSS Transformation :: Effectively Managing Business Change
• What is OSS Transformation?
• Why is OSS Transformation difficult?
• Supporting IP services: How do new services change OSS?
• Five Flavors of OSS Transformation?
1. Complete BSS and OSS Transformation
2. Complete OSS transformation
3. Service transformation
4. Process consolidation
5. Inventory consolidation
• Operations and innovations: how do operations affect the company - are operations strategic or tactical?
• Operations and innovations: how do operations affect the customer?
• TCO and OSS: Where does the buck stop?

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